At Swagxo, we are committed to processing and shipping your orders as quickly as possible.
All orders are shipped from our local facility in Texas, USA, and we proudly serve customers across every state in the USA.
Order Processing
- Orders placed before 11:00 AM Central Time are shipped the same business day.
- Orders placed after 11:00 AM Central Time are shipped within 1 business day.
- Please allow up to 24 hours for tracking information to become active in the carrier’s system.
Delivery Times
US customers generally receive their orders within approximately 3–5 business days.
We offer multiple shipping options, including:
- 5-Day Shipping
- 3-Day Shipping
- 1–2 Day Shipping
- Overnight Shipping
Shipping options and applicable charges are displayed at checkout.
For large orders or Overnight shipments, please contact us in advance.
Free Shipping
Orders over $500 qualify for FREE Shipping, with an estimated delivery timeframe of 7–10 business days.
Jacket Delivery
Please note that jackets have a separate estimated delivery timeframe of 15–20 days.
Shipping Delays
We make every effort to process and ship orders on time. However, once a package is handed over to the shipping carrier, delivery may be affected by circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation disruptions
- Other unforeseen circumstances
While we cannot guarantee carrier delivery times, we will do our best to assist our customers in the event of a shipping delay, loss, or damage.
Return & Refund Policy
We want you to be completely satisfied with your Swagxo purchase.
15-Day Returns
Items may be returned for a full refund within 15 days after delivery, subject to our return requirements.
If you receive an incorrect, defective, or faulty item, or the issue occurred due to an error on our part, Swagxo will cover the applicable return shipping costs.
How to Request a Return or Exchange
If you would like to return or exchange an item, please contact us with your order information:
Phone: 575-515-7559
Email: swagxousa@gmail.com
Please contact us as soon as possible after receiving your order so we can assist you with the return or exchange process.
Refund Processing
After your returned package is delivered to our return address, please allow approximately 7–10 business days for the refund process.
Generally:
- It may take approximately 3–5 business days for us to receive your returned item.
- Once received and processed, your bank/payment provider may take an additional 5–10 business days to process the refund.
Actual refund timing may vary depending on your payment provider or bank.
Made in the USA
Our products are created and produced at our local factory in Texas, USA, and are Made in the USA.
We take pride in supporting local production and serving our customers from our Texas-based facility.
Customer Satisfaction
At Swagxo, our products are backed by our commitment to customer satisfaction. We strive to provide quality products, timely order processing, and helpful customer service.
Shipping Carrier Support
For carrier-specific tracking assistance, you may contact:
FedEx Customer Service: 1-800-463-3339
USPS Customer Service: 1-800-222-1811
Contact Swagxo
If you have any questions about shipping, returns, exchanges, refunds, or your order, please contact us:
Phone: 575-515-7559
Email: swagxousa@gmail.com
Swagxo — Made in the USA. Style That Speaks for You.